Authorization
All returns must be authorized by Medline prior to receipt. Product must be returned within 90 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either by phoning Customer Service at 949 275 3863 or by contacting a VM Medical Distributors LLCs sales representative.
Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by VM Medical Distributors LLC at VM Medical Distributor LLC’s discretion, or subject to additional charges without credit being issued to customer.
This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
Return Procedure
After obtaining an RGA, each return must include the following information:
- Customer’s name, address and account number.
- RGA number.
- Original PO number or original VM Medical Distributors order number.
- Lot number and expiration dates where applicable.
Return Policy
Defective products are returnable with prior authorization. Non-defective products may be returned, provided the customer has obtained prior authorization from VM Medical Distributors LLC, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.
The following conditions will not be considered for return.
- Pharmaceutical items are non-returnable.
- Products purchased more than three months prior to return request.
- Products considered hazardous materials.
- Special or custom products made to customer specifications or sold as non-returnable.
- Products returned in altered or damaged packaging, or in packaging other than original packaging.
- Refrigerated items.
- Packs broken, breached or damaged.
- Items in unsalable units of measure where product cannot be resold.
- Returns prohibited by state law*.
- Products with less than 3 months shelf life remaining based on expiration dates.
- Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
- Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
*Each state has individual Pharmacy laws; all returns are subject to approval of VM Medical Distributors LLC Regulatory Affairs.
Damages or Shortages
To minimize any delay in resolving a damage or shortage claim, the customer is required to count all receipts prior to the customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customers must notify VM Medical Distributors LLC of any damages in transit or product shortages within two (2) business days of receipt, or VM Medical Distributors LLC shall have no obligation to process credit or arrange for product replacement. Contact VM Medical Distributors LLC Customer Service at 949 275 3863 or a VM Medical Distributors LLC sales representative to report damage or shortages.
Products Shipped in Error by Medline
Customer must notify of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by VM Medical Distributors LLC are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Defective product
Defective product, properly noted damaged product and returns that are the result of a VM Medical Distributors error may be returned at Medline’s expense and for full credit, subject to the other provisions of this policy.
Restocking Fee Schedule
|
Return from Date of Invoice |
Re-stocking fee Percentage |
|
0 – 30 Days |
5% / $25 minimum + Freight |
|
31 – 60 Days |
10% / $25 minimum + Freight |
|
61 – 90 Days |
20% / $25 minimum + Freight |
|
Greater than 90 days |
|
not returnable unless expressly approved prior to receipt – contact your VM Medical Distributors LLC Representative for additional information.